Why do I get the “Oops! Unable to update question” message?
If you are trying to copy some text from a Word document and paste into the Learning Navigator’s web-based question editor, it does not save and you get an error similar to the one shown below.
The problem with Word is that it uses proprietary formatting and special characters that are not compatible with the Navigator’s web-based editor. What do I do?
Type directly into the question editor itself.
Copy the text from Word, then paste it into a plain text editor like Notepad. Notepad strips out everything but text. Then copy the text from Notepad and paste it into the question editor into the Learning Navigator.
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