Troubleshooting

How do I clear my cache?

You can find instructions on how to clear your cache for Mozilla Firefox here, Google Chrome here, Safari here, and Internet Explorer here. If the Learning Navigator isn't loading properly for you or you are h...

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The Learning Navigator is not loading properly, what do I do?

First, try refreshing the page. If the Learning Navigator still doesn’t load, clear your browser’s cache and then revisit www.gooru.org. You can find instructions on how to clear your cache for Mozilla Firefox ...

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Why is my assessment not playing?

The assessment is not playing because your role is set as “Other”. Change the role in your profile to “Student” for the assessment to launch. 1. Click on your username in the upper right-hand corner to go t...

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Why am I asked to log in again when I remix a collection or assessment?

You may be asked to log into Gooru again if you remix a collection and assessment. This may be because you logged in using a Gmail account. 1. The workaround is to add "www" in the URL before remixing...

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I can't view this video resource because YouTube is blocked in our school. What do I do?

We understand that some websites, including YouTube, are blocked for safety reasons in schools. We continuously do our best to ensure that no content in the Learning Navigator is offensive or inappropriate for ...

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How do I use the Developer Console?

Chrome Developer Tools are a set of web debugging tools built into Google Chrome. It helps developers troubleshoot and track down system and browser issues efficiently. To access Chrome Developer Tools Console...

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Why do I get the “Oops! Unable to update question” message?

If you are trying to copy some text from a Word document and paste into the Learning Navigator’s web-based question editor, it does not save and you get an error similar to the one shown below. The problem with...

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Why do I get the error message "An expected error has occurred..."?

This error maybe due to the inactivity timer, which is a functionality that closes user sessions when you are idle for a specified period of time. Currently, the time-out value is set to 1 hour. After the expi...

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