Troubleshooting

How do I clear my cache?

You can find instructions on how to clear your cache for Mozilla Firefox here, Google Chrome here, Safari here, and Internet Explorer here. If Gooru isn't loading properly for you or you're having trouble usin...

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How do I use the Developer Tools Console

Chrome Developer Tools are a set of web debugging tools built into Google Chrome. It helps developers troubleshoot and track down system and browser issues efficiently. To access Chrome Developer Tools Conso...

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Help! Gooru isn't loading properly for me. What do I do?

First, try refreshing the page. If Gooru still doesn’t load, clear your browser’s cache and then revisit www.gooru.org. You can find instructions on how to clear your cache for Mozilla Firefox here, Google Chro...

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I can't view this video resource because YouTube is blocked in our school. What do I do?

We understand that some websites, including YouTube, are blocked for safety reasons in schools. We continuously do our best to ensure that no content in Gooru is offensive or inappropriate for children, as esta...

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None of the resources are playing sound on my iPad, but I have the volume turned all the way up. What happened?

Surprise!--There is a hidden “Mute” control on the iPad that may be the cause of your problem! Check this control by double clicking on the home button of your iPad (as if you wanted to display all of the apps...

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How come a resource that I've used in Gooru before has disappeared?

Gooru uses OER, which may be taken down by their owners without our knowledge. This is likely what happened to the resource you were using. You should still be able to view all of the other content for the topi...

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Contact Our Support Team

Whether you are just getting started on Gooru, or are an experienced user who needs a little extra support around using Gooru with students and colleagues, the Gooru Support Team is excited to help out however ...

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